Get help on the following topics
The student's wifi uses an authentication base method to allow students to connect their devices. Your Roncalli student's email address and password are required to connect your device(s) to the student's wifi. Follow the appropriate steps below to connect.
Ensure that your Chromebook WiFi adapter is turned on.
Click on the wifi icon.
Click "RHS Students" from the available WiFi.
Configure the settings as follow:
Change the EAP method to "PEAP".
Change the EAP Phase 2 authentication to "MSCHAPv2".
Change the Server CA certificate from default to "Do not check".
Type your student email address in the Identity field. Ex: joe.smith@my.roncallicatholicschools.org
Type your password in the Password field.
Leave the "Anonymous Identity" blank.
Ensure that the "Save identity and password" button is turned on.
Click "Connect".
Ensure that your WiFi adapter is turned on.
Click "RHS Students" from the available WiFi.
Click on the WiFi icon — Lower-right.
Type your Roncalli student email address (joe.smith@my.roncallicatholicschools.org)& password then click "OK".
Click "Connect".
Install the RCS Certificate. Click on the "INSTALL THE RCS CA CERTIFICATE" tab below to follow the installation steps.
Ensure that your WiFi is on.
Click the WiFi icon.
Click "RHS Students" from the available WiFi.
Type your Roncalli student email address (joe.smith@my.roncallicatholicschools.org) & password then click "Join".
Click "Continue" on the certificate page.
Type your computer admin account password then click "Update Settings". You cannot install the certificate if you are not an admin.
IMPORTANT: Certain devices such as Android phones may not be able to connect to the student's wifi.
Email passwords cannot be changed through the Google account profile. If you are a faculty or staff member at the High School you can change your password by signing in to an in-building computer. Follow the steps below on how to do so. If you are a student, you are not allowed to change your password.
If you are faculty, staff, or a student at the Elementary or Middle schools you must contact an IT personnel for assistance.
Sign in to your computer. Students must use the computers located in the Library or in the Labs.
Press "Ctrl + Alt + Del" and choose "Change a password".
Enter your current password in the "Old password" field.
Enter your new password in the "Old password" field.
Enter the new password again in the "Confirm password" field.
Press "Enter" on the keyboard or click the right arrow to save the change.
(students only) You are not allowed to change your password.
If you forget your current or old computer sign-in password, please contact IT.
IMPORTANT: If you are an Elementary or Middle schools user, you cannot change your email passwords using this method. You must contact IT personnel.
Students cannot print using their BYOD or issued Chromebooks. Students can print using the desktop computers located in the library.
Your Roncalli email account will be deleted the first or second week after graduation. To avoid losing important data, you must transfer your data to another account. Click here to follow the steps. Contact IT if you need further assistance.
Because the student's wifi uses authentication to allow students to connect their devices, some students may experience issues connecting successfully. The steps below help troubleshoot some of the issues.
If you can't connect your device(s) to the RHS Students WiFi, do the following steps:
Verify that you entered your Roncalli student's email address in the username field correctly. Your Roncalli student's email address looks similar to this john.smith@my.roncallicatholicschools.org. Remember to include the "my." in your email.
Ensure that you enter the right password in the password field. The password is your email account password. If you forget your email password, contact IT for the password.
It's possible that your Chromebook is misconfigured to use the RHS Students wifi. Verify that the EAP Method is set to PEAP, the EAP Phase 2 authentication is set to "MSCHAPv2", the server CA certificate is set to "Do Not Check".
Your device saves network information when you connect to a network. If you still cannot connect after verifying the above steps are correct your device might still be using the previously saved information. In this case, you must forget the "RHS Students" network and try to connect again. Based on your device Operating System, follow the appropriate steps below to forget the RHS Students network.
Choose Apple menu > System Preferences, then click Network.
Select Wi-Fi in the list on the left.
Click the Advanced button.
The Wi-Fi pane shows a Preferred Networks list. ...
Select the RHS Students
Click the remove button (–) beneath the list. ...
Click OK.
Click Apply.
Restart your device.
Perform the "Connect your Device(s) to the Student WiFi" steps that can be found in the section above.
Right-click the network icon (the little globe) on the taskbar—lower right.
Select Network and internet settings (Windows 11) or Open Network and internet settings (Windows 10).
Select "Wi-Fi" below Status on the left-side panel.
Select "Manage known networks".
Select the "RHS Students" wifi.
Select "Forget".
Close the Network settings window.
Perform the "Connect your Device(s) to the Student WiFi" steps that can be found in the section above.
Sign in to your Chromebook if not already signed in.
At the bottom right, select the time.
Select Settings.
In the "Network" section, select Wi-Fi.
Select Known networks.
Find the "RHS Students" network, then select More... and then Forget.
Sign out of your Chromebook, turn it OFF and ON.
Perform the "Connect your Device(s) to the Student WiFi" steps that can be found in the section above.
For support and assistance, send an email to technology@roncallicatholicschools.org.