Student Help & Support

Get help on the following topics

Connect to the Student WiFi (see instruction below)
Install the RCS CA certificate (see instructions below)
How to Printing (see instruction below)
Chromebook Deployment Acknowledgement
Report an issue with your RHS Chromebook
Learn about digital citizens

Connect your device(s) to the student WiFi

Your Roncalli email address and password are required to connect to the student's wifi. Base on your device's Operating System, follow the appropriate steps below to connect.

Connect your Chromebook to the student WiFi

  1. Ensure that your Chromebook WiFi adapter is turned on.

  2. Click on the wifi icon.

  3. Click "RHS Students" from the available WiFi.

  4. Configure the settings as follow:

    1. Change the EAP method to "PEAP".

    2. Change the EAP Phase 2 authentication to "MSCHAPv2".

    3. Change the Server CA certificate from default to "Do not check".

    4. Type your student email address in the Identity field. Ex: joe.smith@my.roncallicatholicschools.org

    5. Type your password in the Password field.

    6. Leave the "Anonymous Identity" blank.

    7. Ensure that the "Save identity and password" button is turned on.

    8. Click "Connect".


Connect your Windows laptop or Tablet to the student WiFi

  1. Ensure that your WiFi adapter is turned on.

  2. Click "RHS Students" from the available WiFi.

  3. Click on the WiFi icon — Lower-right.

  4. Type your email address & password then click "OK". Your password is the same as your email password.

  5. Click "Connect".

  6. Install the RCS Certificate. Click on the "INSTALL THE RCS CA CERTIFICATE" tab below to follow the installation steps.


Connecting your Apple device to the Student WiFi

  1. Ensure that your WiFi is on.

  2. Click the WiFi icon.

  3. Click "RHS Students" from the available WiFi.

  4. Type your student email address & password then click "Join".

  5. Click "Continue" on the certificate page.

  6. Type your computer admin account password then click "Update Settings". You cannot install the certificate if you are not an admin.

IMPORTANT: You must install the RCS Certificate on your device. Websites will not be able to browse properly if you DO NOT install the certificate. See the RCS certificate installation steps.

Installing the RCS CA Certificate on your device(s)

You must install the Roncalli Catholic Schools CA certificate on your device(s). Without the certificate installed, websites will be broken. They will not load properly. Depends on your device OS, follow the appropriate instructions below to install the certificate.


Installing the Certificate on your assigned or BYOD Chromebook

Assigned Roncalli Chromebooks (only)

If you have a Roncalli High School issued Chromebook, you do not need to install the certificate. The certificate is already installed automatically.


BYOD Chromebooks (only)

You don't need to install the certificate on your BYOD Chromebook if you sign in to it using your Roncalli email account and password. Your Roncalli email account must be the primary account for the certificate to apply.

Because Chromebooks are user-based, you must, however, install the certificate if you sign in to your Chromebook using your personal Gmail address.

IMPORTANT: You must install the certificate if you sign in to your Chromebook with your personal Gmail account, then add your Roncalli email account as an additional Google account.

To avoid installing the certificate manually, we recommend signing in to your BYOD Chromebook with your Roncalli email address.


Install the certificate on your Windows computer

IMPORTANT: Before you begin, make sure that your computer firewall is turned off. Your computer firewall might block the certificate from downloading.

  1. Click HERE to download the certificate. You must sign in to your Roncalli email account to download the certificate.

  2. Navigate to your Download folder to locate the downloaded certificate.

  3. Right-click the certificate named "Roncalli Catholic Schools System CA" then click "Install Certificate".

  4. On the Open File window, click "Open".

  5. Select "Local Machine" on the Certificate Import Wizard window, then click "Next".

  6. Click "Yes" on the User Account Control window.

  7. Select "Place all certificates in the following store" on the Certificate Import Wizard window, then click "Browse...".

  8. Select "Trusted Root Certification Authorities", then click "OK".

  9. Click "Next" on the Certificate Import Wizard.

  10. Click "Yes" on the Security Warning window.

  11. Restart your computer.


Install the certificate on your MacBook Laptop

IMPORTANT: You will be asked to provide a name and password, type the name and password for an administrator user on this computer. You can also use your fingerprint if set up.

  1. Click HERE to download the certificate. You must sign in to your Roncalli email account to download the certificate.

  2. Navigate to Finder > Applications > Utilities > Keychain Access

  3. Select "System" in the left-hand column.

  4. Open ‘File > Import Items’ and import the certificate files into the "System" keychain.

  5. The certificate should now show with a red X. That means it is entrusted. To provide trust, double-click the "Roncalli Catholic Schools System CA" certificate.

  6. Under "Trust", change the setting at the top (When using this certificate) to "Always Trust". The GIF is pictured below.


Install the certificate on your Ipad

IMPORTANT: If you have Google Drive installed on your Ipad, you will not be able to download the certificate. The Ipad Google Drive App version doesn't support this type of file. To bypass this issue, remove Google Drive from your Ipad. Reinstall the App once you are down installing the certificate.

Note: These steps vary depends on the Ipad. If these steps don't help, please email for help at technology@roncallicatholicschools.org.


  1. Click HERE to download the certificate. The browser Safari or Chrome (if installed) will open.

Note: Make sure that your Roncalli email account is set as your primary email account, not your personal Gmail. Your personal Gmail account does not have permission to download the certificate.

  1. Go to your Ipad "Settings", Once you successfully download the certificate.

  2. Click on General > Profile.

  3. Scroll down to the bottom, then click the "RONCALLI-RHSDC1-CA".

  4. Click on "Install", then type your Ipad password or scan your fingerprint (if configure).

  5. Click "Install" again on the warning popup.

Next, follow the steps below to enable full trust for the Roncalli certificate.

  1. Go to Settings > General > About > Certificate Trust Settings.

  2. Next to the "RONCALLI-RHSDC1-CA", swipe the button to the right.

  3. Click "Continue" on the Root Certificate Warning popup.

  4. Done.

How to print

Students cannot print using their BYOD or issued Chromebooks. Students can print using the desktop computers located in the library.

Transfer your school data to another account

Your Roncalli email account will be deleted the first or second week after graduation. To avoid losing important data, you must transfer your data to another account. Click here to follow the steps. Contact IT if you need further assistance.


Still need help or have questions?

If you still need help or have questions, click on the chat button below or email technology@roncallicatholicschools.org for assistance.